Domain name policy
Domain name registration and use policy from DomainPlus.com
Please read carefully the Domain Name Registration and Use Policy (« Policy ») from 3612040 CANADA Inc., company also known under the name DomainePlus.com, located at 102-900 boulevard Industriel, in the city of Saint-Jean-sur-Richelieu, J3B 8J4, province of Québec, Canada (hereinafter « Company »).
Depending on the domain name extension you (« User ») choose, The Company may, at its discretion, either register the domain as an Authorized Registrar or perform the registration through another Authorized Registrar. If necessary, it is possible to search for the registrar used to register the domain name through "WHOIS".
Availability and registration
The Company will register for you domain names that have not already been registered by you or a third party and that are considered available. It is possible to check the availability of a domain name on the Company's website or services (the "Platform") by using the domain name search tool. The Company does not guarantee the accuracy of the results provided by the search tool on the Platform. Once a domain name is considered available, the User may reserve it by completing the form provided on the Platform. However, the payment of a domain name registration does not immediately guarantee the registration of the domain name. A confirmation that the chosen domain name has been registered in your name, once the registration has been confirmed by the Company, will normally be sent within twenty-four (24) hours following the order. In the event that the chosen domain name is not available or cannot be registered, the Company will assist you in choosing a new domain name or refund your purchase.
The User is solely responsible for renewing their domain names with the Company prior to their expiration. The Company will email the User renewal notices and renewal invoices (for Users who have opted for automatic renewal) prior to the expiration date of the User's domain name to facilitate the renewal process, and will attempt to renew the domain names after payment is received. The Company will send a confirmation email once the domain name has been successfully renewed. If a valid credit card is registered in the User's Customer Area and the User's Customer Area is set up to do automatic renewals, the Company will automatically charge the User an additional term to the credit card thirty (30) days prior to the domain name's expiration date.
In most cases, expired domain names can be renewed up to 30 days after their expiration date at the regular registration rate; however, for various reasons based on the type of domain name purchased (also known as a Top Level Domain, or "TLD"), the Company cannot guarantee the renewal of an expired domain name. The Company will make all reasonable efforts to obtain the renewal of a domain name once payment is received, but cannot guarantee positive results. In the event that a paid renewal cannot be completed, the renewal fees paid will be refunded.
Some TLDs that have been expired for more than 30 days enter a "Redemption Period" during which they cannot be transferred or renewed. Customer may reactivate its domain name within the Redemption Period at a cost that varies by registry. The recovery of a domain name during the Redemption Period must be done manually by contacting the Company.
Domain agent authorization
As of December 1, 2021, if you have a generic domain name (gTLD) registered with DomainePlus.com, you authorize the Company to act as your domain name agent to authorize changes to your domain name contact information on your behalf. This allows you to benefit from a simplified contact information change procedure for any modification made from the Customer Area, while remaining the legitimate owner of your domain name.
Once registered, transferred or renewed, domain names are non-refundable.
Limitation of liability
The User is responsible for keeping the information about themselves up to date, especially the information about their identity and domain name, in their Client Area, so that the Company can provide its Services. The Company shall not be liable for any damage resulting from inaccurate or outdated information.
The Company is not responsible for any losses caused directly or indirectly by errors resulting from the configuration or incorrect use of a domain name.
Dispute Resolution Policy
Please refer to ICANN's Uniform Domain Name Dispute Resolution Policy for official policies regarding domain name disputes. For .CA domain names, please refer to the CIRA Dispute Resolution Policy. As a registrar, the Company cannot intervene directly in these disputes.
Specific conditions for tlds
TLDs are divided into two categories: general TLDs (or gTLDs) that are available worldwide, such as .com, .net, and .org, and country code TLDs (or ccTLDs) such as .ca, .fr, and .de, which are country-specific and may have additional presence requirements.
gTLD domain name registration policies (including .com, .net, .org, .info, .biz, .name, .mobi and .tv)
Policies specific to gTLDs are available at : [https://www.hexonet.net/legal/gTLD_domain_registration_policies_na] [https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html]
.CA domain name registration policy
Les domaines .CA doivent se conformer aux conditions de le CIRA: [https://www.cira.ca/policy/rules-and-procedures/general-registration-rules] ;
CA domains must comply with CIRA requirements : [https://www.cira.ca/policy/rules-and-procedures/canadian-presence-requirements-registrants].
For .CA domain names registered by individuals, personal information is automatically hidden in the public WHOIS database at no additional cost. If you register a .CA domain name as a business (such as a company or organization), personal information will be available in the WHOIS database.
ccTLD domain name registration policies (including .fr, .us, .eu, .be)
ccTLD-specific policies are available at : [https://www.hexonet.net/legal/ccTLD_domain_registration_policies_na] [https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html]
Last update 2022-08-08.